Thank you for choosing University Pediatric Association as your child's medical home, where we always provide a comfortable, caring environment so our patients and their families can feel at ease. We've included helpful items on this page to ensure you and your child's first trip to our office is productive, stress-free and enjoyable.
Our practice is working together to build life-long relationships between our staff and our patients by consistently providing our patients with compassion, excellence and value. To fulfill this mission, we are committed to:
Provide the highest quality pediatric care for the best value, with excellent service and volunteer community involvement.
Desire to be at the forefront of new developments in our specialty.
Strive to be a vital link for pediatric services to the surrounding communities.
What to bring to your first visit?
Please bring previous medical records (if applicable), patient registration forms, photo ID, insurance cards. We require a parent or guardian to accompany the child for the first visit. You may download and print form from the links below.
What to Expect
On the day of your child's first visit to our office, we recommend arriving 15 minutes early. This allows extra time for finishing up any registration forms and ensures you have plenty of time to get acquainted with our staff and office. We look forward to meeting you and joining with you to help your child maintain optimal health.
UPA is a Patient Centered Medical Home
What is a patient-centered medical home? As a patient-centered medical home, we strive to provide our patients with:
Our providers are here to take care of your child’s whole well-being, from yearly well-visits to same-day sick care. Providing comprehensive care requires a team of care providers. This team might include physicians, advanced practice nurses, physician assistants, nurses, medical assistants, educators, and many more. UPA currently has 7 pediatricians, 1 Pediatric Nurse Practitioner, 1 Pediatric Physician Assistant, 3 Licensed Vocational Nurses, and 6 Medical Assistants.
At University Pediatric Association, we strive to make the patient our number one priority and respect each patient’s unique needs, culture, values, and preferences. UPA actively supports patients and parents in learning to manage and organize their own care at the level the patient and parents or guardians choose.
The primary care medical home coordinates care across all elements of the broader health care system, including specialty care, hospitals, home health care, and community services and supports. As such, we ask that you provide us with all records from previous physicians and other providers, as well as a comprehensive family health history to allow us to provide you the most effective care possible.
Our providers and staff work hard to ensure that your child is able to receive care when they need it. UPA has been open seven days a week for over 30 years with extended hours Monday through Thursday, Saturday morning hours, and Sunday afternoon hours for acute care clinics. For care while the office is closed, UPA utilizes Triage4Pediatrics, a nursing service that can give clinical advice and contact your on-call physician, if necessary. This phone number and detailed office hours can be found on our website.
Quality and Safety
UPA is committed to continuous quality improvement, both for patient satisfaction and quality of care provided. UPA utilizes evidence-based medicine and clinical decision-support tools to guide shared decision making with patients and families, engaging in performance measurement and improvement, measuring and responding to patient experiences and patient satisfaction, and practicing population health management.
***Adapted from AHRQ’s Patient Centered Medical Home Resource Center
UPA Fun Facts
97% of patients feel that their doctor spends the perfect amount of time with their family!
88% of UPA patients are up to date on their meningococcal vaccine!
Over 50% of UPA's prescriptions are prescribed as generic. This saves your family money the first time!
80% of patients are in the waiting room for less than 10 minutes before being taken to a patient room!