Services

All patients are seen on an appointment basis. If you have a true medical emergency, please call 911.

  

Sick Child Visits

If your child is ill, please call our office beginning at 7:30 a.m. weekdays, so an appointment can be made for that day. Please be prepared to briefly describe your child's problem, and if appropriate, an appointment time will be given.

Well Child Visits

If you need to schedule a regular examination, please call several weeks in advance and we will do our best to accommodate your schedule. If you are unable to keep an appointment, please notify us at least 24 hours in advance, so we can open up that time for another child.  A fee may be applied to your account for failing to keep a scheduled appointment.

 

All Office Visits

Please arrive at least 10-15 minutes prior to your appointment, so we may adequately process your information.  All new patients should arrive at least 30 minutes prior to your appointment.  New patient forms are available here.

Saturdays and Sundays

Ofiice hours on Saturdays begin at 7:30a.m. Office hours on Sundays begin at 1:00p.m. There is an additional fee for Sunday visits. Appointments are limited, so please call early.

Triage 4 Pediatrics

University Pediatrics Association is now using a night-time nurse triage service called Triage 4 Pediatrics. If you need assistance after office hours 24/7, please call 1-800-665-2931 and a pediatric nurse will assist you, just as our nurses currently do in the daytime. The doctor on call is available through the nurse triage if needed.

Emails

We strongly encourage parents to use email for routine questions and non-emergency requests such as prescription refills. Emails to doctors, nurses and UPA staff can now be done through the patient portal. Using the portal enables UPA to automatically attach all correspondence to your child's medical record, and provides a better mechanism for tracking responses. Please provide your child's name, date of birth, and prescription information if applicable. Prescriptions may take up to 48 hours to process, so please plan in advance.

Telephone Calls

During regular office hours, the doctor or nurse might not be available when you call, and you may be asked to leave a voicemail. Please be sure to clearly leave your name, phone number, the name of your child and your child's date of birth. Our nurses check messages frequently, and will respond to your call as soon as possible.

Billing and Insurance

UPA requires co-payments, and non-covered medical charges, be paid at the time of the service.  Please be prepared to provide your current insurance card at each visit. We require all new patients to sign a copy of our financial policy at the time of your first visit, and also provide a copy of your driver's license to be kept in you child's chart.  We strongly advise our parents to check with their insurance company to make sure their policy covers immunizations and well child exams.  Many policies do not cover these services and payment will be expected at the time of service. If you have any questions about your account, please call (979) 696-4440, and our staff will be happy to assist you.